Account Security & Setup
Learn how to secure your Veila account and configure privacy settings for maximum protection. This guide focuses on the security aspects of your account that protect your encrypted conversations.
Account Creation Essentials
What Makes Veila Different
Veila requires minimal information because your privacy is the priority:
- Username: Any name you choose (no personal information required)
- Password: Your encryption key - choose it carefully!
- Email (optional): Only for account recovery, never for marketing
Privacy Note: We don't require your real name, phone number, personal details, or verification documents.
The Critical Role of Your Password
Your password isn't just for login - it's your encryption key:
- Encrypts all conversations before they leave your device
- Cannot be recovered by Veila if forgotten
- Protects your data even if our servers were compromised
- Required for data access - we literally cannot read your chats without it
Password Security
Why Your Password Matters
Your password doesn't just log you in—it's used to encrypt all your conversations. Here's what you need to know:
Strong Password Requirements:
- Minimum 8 characters (we recommend 16+)
- Mix of uppercase, lowercase, numbers, symbols
- Not used on other services
- Not easily guessable personal information
Good Password Examples:
Mountain$Sky2024!
Coffee&Code#42
Quantum*Dreams$99
Password Storage Tips:
- Use a password manager (highly recommended)
- Write it down and store it securely
- Don't share it with anyone
What Happens If You Forget Your Password?
⚠️ Important: If you forget your password, we cannot recover your encrypted conversations. This is by design for maximum privacy.
If you forget your password:
- You can reset your account and start fresh
- All previous conversations will be permanently lost
- This is the price of true end-to-end encryption
Prevention:
- Use a password manager
- Write it down securely
- Consider the optional email for account recovery (account access only, not message recovery)
Account Settings
Privacy Settings
Once logged in, configure these privacy options:
Email Notifications
- Service updates (recommended)
- Security alerts (highly recommended)
- Marketing updates (optional)
Data Retention
- Auto-delete old conversations (optional)
- Export data before deletion
- Set custom retention periods
Security Features
- Two-factor authentication (coming soon)
- Login notifications
- Active session management
Profile Configuration
Username Changes:
- You can change your username anytime
- No impact on your encrypted data
- Takes effect immediately
Email Updates:
- Add or remove email anytime
- Verify new email addresses
- Use for account recovery only
Account Security Features
End-to-End Encryption
Your conversations are encrypted before leaving your device:
- Client-side encryption: Happens in your browser
- Zero-knowledge architecture: We cannot decrypt your data
- Password-based encryption: Your password is the decryption key
- Anonymous by design: No tracking or profiling
Privacy Protection
Built-in anonymity features:
- Anonymous proxy routing: AI providers can't identify you
- No conversation logging: Chats aren't stored in plaintext
- Minimal data collection: Only what's essential for functionality
- Cross-device encryption: Same security on all your devices
Security Best Practices
Account Protection
Use a Unique Password
- Never reuse passwords from other services
- Consider a passphrase: "correct-horse-battery-staple" style
Secure Your Environment
- Always log out on shared computers
- Use private/incognito browsing on public devices
- Keep your browser updated
Monitor Your Account
- Check for unusual activity
- Review active sessions regularly
- Report suspicious activity immediately
Device Security
On Personal Devices:
- Use browser password managers
- Enable device encryption
- Keep devices locked when not in use
On Shared/Public Devices:
- Always use private browsing
- Clear browser data when done
- Never save passwords
- Log out completely
Troubleshooting Setup Issues
Common Problems
"Username already taken"
- Try variations or numbers
- Usernames are first-come, first-served
- You can change it later if needed
"Password doesn't meet requirements"
- Check minimum length and complexity
- Avoid common passwords
- Use our strength meter as a guide
"Email verification failed"
- Check spam/junk folders
- Ensure correct email address
- Try resending verification
"Can't access account"
- Verify username and password
- Clear browser cache and cookies
- Try a different browser
- Contact support if issues persist
Getting Help
If you need assistance with account security:
📧 Email Support: hey@veila.ai
💬 In-app Feedback: Use the feedback button for fastest response
🔒 Privacy: We'll never ask for your password or personal information
What's Next?
Now that you understand account security:
- Take the quick start tour - Learn the chat interface
- Understand credits and billing - Manage your usage
- Configure your settings - Customize your experience
- Get help when needed - Access support resources
← Quick Start | Chat Basics →